Let me just put this out there.
Whether you are an overseas company who decided to set up a branch office in Singapore but still utilize your IT support team back in your HQ; or a Singapore company with an IT department situated overseas; or simply an overseas IT company supporting various companies in Singapore, you will be faced with these problems:
What will happen when your Singapore company needs urgent IT support but the time that they need it is the time that you are fast asleep?
Or what if some IT issues cannot be solved remotely and require an engineer to go down to site?
Of course, the obvious answer is to partner with a local Managed Service Provider (MSP) who can do the job for you.
But you can’t just randomly pick a local MSP out of the haystack with your eyes closed. You need to research thoroughly and choose the “right” one for YOUR company.
But what should you look out for?
Here are 5 things you should look out for in a local MSP in Singapore:
1. What IT Services and Solutions do they provide?
Of course, it is without question that the first and most important thing you should look out for in a local MSP is their list of IT services and solutions. If you require Telephony services or Business Continuity and Disaster Recovery (BCDR) solutions, but the local MSP does not provide those, then obviously, that MSP should not even be in your shortlist anymore!
2. Do they have experience working with Overseas Clients?
The next thing to find out is if the local MSP has worked with overseas clients before, or is willing to work with overseas clients. This is because, some local MSP may prefer not to work with overseas clients as they find it challenging or troublesome.
Asking for a portfolio of their overseas clients or asking about their past or current experience in working with overseas clients is also telling if that particular local MSP is trustworthy and reliable or not! Having past experiences working with an overseas client would assure you that they know what they are doing and how to handle such situations and clienteles.
Here at eVantage Technology, we have extensive experience working across different time zones with international companies.
3. Do they understand the Local Market?
Let me just break this question down for you in case there are any misinterpretations. “Local Market” here not only means Singapore as a market, but also means the customer industry knowledge. Choosing a local MSP who understands the Singapore or Southeast Asian IT market, and is equipped with customer industry knowledge, will be beneficial to your company.
Since our establishment in 2010, we have served more than 200 customers in different industries and regions.
4. Are they Professional?
In this case, when I say “professional”, I am referring to the local MSP’s expertise and delivery of exceptional service.
An MSP should firstly have a deep understanding that the IT side of a company directly impacts a business’ efficiency and operations. They should be attuned to provide professional and prompt service, in order to minimize downtime, and also be adequately trained to handle stressful or urgent situations and any “stressed end users”!
At eVantage Technology, our team provides the best of East and West business knowledge, with the international exposure and critical local knowledge to successfully meet all your IT needs.
5. Are they Good Communicators?
Being a good communicator is crucial to any B2B setting to avoid any misunderstandings and potential conflicts. An MSP should be able to communicate effectively and be understood precisely.
And here at eVantage Technology, we pride ourselves for being good communicators.
In fact, one of the reasons why overseas companies choose to partner with us is due to the fact that we speak proper English! Imagine that!
Moreover, eVantage Technology not only supports businesses in Singapore, but also regional customers as well – that means any company situated in the same time zone and proximity to Singapore will make us an ideal partner to help support your users in this region. I mean, even flying one of our engineers out of Singapore may be more economical than sending one from the UK/EU/US/etc!
So, do you want a one-stop partner in Asia? Click the green button below to contact us today!
eVantage Technology is a professional and trusted IT solutions provider, dedicated to providing exceptional service to companies in Singapore and across Asia.