Smart Hands Support Service

Smart Hands Support Service

Singapore-based IT Infrastructure Smart Hands Support Service

Smart Hands is an on-site, operational support service for remote management, installation and troubleshooting of your equipment.

eVantage Technology’s Smart Hands Support Service is tailored towards organisations who already have a centralised network engineering or IT team, but need someone to be on-site or require an extended technical support.

Our highly-trained and experienced support engineers will be there to provide you with the assistance to perform basic to skilled functions and tasks to equipment and the environment when you can’t be.

With our Smart Hands Support Service, we will provide:

Singapore On-site Technical Support

We are able to provide you with efficient on-site technical support for your clients in Singapore, saving you the time and money of traveling down.

IT Consulting Services

We ensure you have the best solution tailored to your needs.

Access to Knowledgeable PRO IT Engineers

Our highly-trained Engineers and Project Managers are ready and able to provide the last-mile support as an extension of your team.

Troubleshooting

Where required, we are able to help with troubleshooting any issues or problems that arise, and escalating back to your team.

When you can't be on-site, eVantage Technology can!
We are on-site, on-call, and ready to help.

Our Scope of Smart Hands Support Service include:

  • Customer Hardware Support
  • Installations
  • Power and Network
  • General Amenities
  • Hardware reboots
  • Inventory services
  • Cold/hot swaps
  • Rack and stack
  • Labeling services
  • Hard drives replacement
  • Physical hardware replacement
  • Fault finding assistance - hardware/software/networks
  • Planning and migration of equipment
  • Operating system installation
  • Memory installation
  • Structured cabling
  • Circuit signal tests
  • Cross connect verification
  • Remote testing assistance
  • Network reconfiguration
  • Router/Switch installation and configuration
  • Housekeeping
  • Secure data erasure
  • IT asset recycling and disposition
  • Visual inspection
  • Cart/server lift delivery
  • Procurement services

Want to find out more?

  • About eVantage Technology
  • Why Us?

eVantage Technology is an experienced, professional and trusted IT solutions company dedicated to providing exceptional service to businesses in Singapore and across Asia, with IT Security forming the core of our services.

We work with organisations of every size and from every sector. One thing is constant throughout all of these partnerships – a relentless focus on delivering outstanding customer satisfaction.

How do we deliver on this promise? We have assembled a team of IT experts from varied industry backgrounds, cultures and generations. Working together, our team provides the best of East and West business knowledge, with the international exposure and critical local knowledge to successfully meet all your IT needs. 

We pride ourselves on providing exceptional service; think of us as your IT concierge. By combining our extensive technological experience with a thorough understanding of your needs we deliver high quality and relevant solutions that work.

When you partner with us you can be sure your business needs are in safe hands.

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