IT Support Services

IT Support Services

eVantage Technology is a professional and trusted IT solutions company dedicated to providing exceptional service to businesses in Singapore and across Asia. We work with organisations of every size and from every sector.

Let our team of highly experienced support engineers take the headache of IT support from your hands.

We currently support the desktops, networks and technical infrastructure of over 2,000 end users and over 50 customers through our comprehensive IT Support Plan.

5/5

We have pro-active, certified engineers who will become an extension of your team

We have the expertise and experience

Be assured that we will be able to handle any and all IT challenges that you encounter

We provide highly-trained Staff

We employ highly trained Support Engineers and Project Managers with best-in-class industry certifications

We'll be an extension of your Team

We’ll become an extension of your team - by providing familiar and trustworthy Engineers and a dedicated Account Manager

You're the Boss

You have a way of doing things, we understand that: we work to implement your processes – you’re the head, we’re the arms and legs

We are Invested in your Business as You are

With our quality Managed IT Support, our team will help to assess, plan, advise, implement, guide, monitor, support and continuously review your IT platforms to ensure all your IT needs are taken care of so that you can just focus on your business!

Let our team of highly experienced support engineers take the headache of IT support from your hands with our Flexi IT Support.

With our IT Support Services, we will provide:

Extensive experience working across time zones with international companies
  • Need us to work out-of-hours to match the in-hours schedule of your helpdesk? Not a problem
  • English-speaking engineers with excellent communications skills: working across time zones is tough enough, you shouldn’t have to worry about whether your on-the-ground support understands you
  • We don’t just stay 9-6, we stay till we get the job done
Fast response time – market beating 1 hour on-site guarantee
  • Market beating 1 hour on-site guarantee
  • Immediate response from our 24×7 helpdesk based in Singapore
  • We recognise the potential cost that unscheduled IT downtime can have on your business
Your single point of contact for IT support, hardware purchases and IT projects

Want to find out more?

Managed IT Support Services

We believe that IT should be an important key aspect to any business. A Fully Managed IT Support Service could help you run your business more effectively.

With our quality Managed IT Support, our team will help to assess, plan, advise, implement, guide, monitor, support and continuously review your IT platforms to ensure all your IT needs are taken care of so that you can just focus on your business!

managed support

Let us be Your single point of contact for IT support, hardware purchases, and IT projects​

With our Managed IT Support Services, we will:

Conduct an Onboarding Assessment

With Managed IT Support, we will first conduct an onboarding assessment of your current IT situation.

Plan and Construct your IT Roadmap

Our IT Roadmap is flexible and customized for each of our client, and tailored to fulfil all their IT needs, budget and timeline.

Listen to your IT Needs and Advise Accordingly

Our team will advise you on our proposed IT roadmap for your company. But remember, you’re the head, we’re the arms and legs.

Implement and Run your IT Plans

Our highly trained Support Engineers and Project Managers, with best-in-class industry certifications, will be able to smoothly and efficiently implement your IT Roadmap.

Provide you with Day-to-Day IT Support

We provide both remote and onsite day-to-day support to help you resolve any IT issues or improve any of your current IT ones.

Pro-Actively Monitor your Systems

Our team will help to monitor and detect any IT issues before they even become a problem to your company.

Provide 24/7/365 Monitoring for you

Our Managed Support provides you with 24/7 support and systems monitoring, with our highly trained engineers who will be able to handle any IT challenges you encounter, and become an extension of your team.

Continuously Review and Improve your IT

IT is always changing and upgrading. With Managed Support, we will ensure that your software is always up-to-date. There is also the flexibility to upscale or downscale your IT support plans.

Managed Support allows you to optimize your IT budget for a better return on your IT investment in the long run

What Our Managed IT Support Services include:

  • Managed Server
  • Managed Workstation
  • Enterprise Systems
  • Server Solution
  • Advanced performance monitoring
  • Configuration management
  • Real time server optimization
  • Schedule preventative maintenance
  • Hardware / Software Failure
  • Server Virtualization and Consolidation
  • Workstation Support
  • Advanced performance monitoring
  • Configuration management
  • Patch management
  • Real time optimization
  • Preventative maintenance
  • Security management
  • Software configuration and administration of desktops, printers and mobile devices
  • Software installation and updating
  • Data Centers
  • Directory Services
  • Mail
  • VoIP
  • Intranet and collaboration solutions
  • Server hosting CRM
  • Web and Email Hosting Services
  • Email Management and Migration
  • Data Storages
  • Managed Network
  • Cloud Solutions
  • Monitoring and administration of databases, data warehouses and big data storages
  • Storage disaster recovery
  • Firewall management & maintenance
  • Network router & switch performance monitoring
  • Patch management and optimization
  • Policies control
  • Network Maintenance
  • Cloud, On-Premise and Hybrid Support Services
  • Integration, maintenance and ensuring security on various cloud computing platforms, including Azure, Office365, and AWS
  • Managed Security
  • Managed Backup
  • Managed Support
  • Next-Generation Anti-virus monitoring and management
  • Anti-spam monitoring and management
  • Regular vulnerability scan and reporting
  • Malware, ransom-ware monitoring and management
  • Integration, maintenance and ensuring security of LANs and VPNs
  • Integration and maintenance of IDSs/IPSs and firewalls
  • Cyber Security Awareness Training
  • Backup Deployment and configuration
  • Backup performance monitoring
  • Backup software update
  • Scheduled backup jobs
  • Data center replication and disaster recovery planning
  • Business Continuity and Disaster Recovery
  • Network, end-user support
  • Monthly network health report
  • Planning, design and management of your IT Roadmap
  • IT Design and Implementation
  • IT Relocation Services

Increase Your Business' Productivity with Managed IT Support

Want to find out more?

Our Latest IT Support Stories