Here’s the situation right now. The recent COVID-19 pandemic has indeed spurred many organisations to adopt virtual communication and collaboration tools, such as Micorosft Teams and Zoom. Microsoft Teams in particular offers considerable benefits to the more than 500,000 organisations that use the app including small-medium enterprises! In fact, did you know that more than 115 million daily active users (up from 75 Million in April!) rely on Microsoft Teams to conduct busine

Just the other day, I got a call from my supervisor, and the caller ID showed my company’s telephone number. So needless to say, the first thing I asked when picking up the phone was “are you working in the office today?” (because working-from-home has been the default option since Singapore’s tightened phase 2 restrictions!). However, surprisingly, her answer was no! Now, how is this possible? It’s simple! She was using VoIP, or Voice over Internet Protocol. Here’s a newsfla

COVID-19 is a roller-coaster. Why do I say that? Well, just this time last year, Singapore was in its Circuit Breaker or “Lockdown” period due to the steep rise of migrant worker cases. But after that died down and Singapore slowly but surely moved to Phase 1, 2 and then 3, we thought that Singapore had COVID under control, and that we were almost back to “normal” (except with face masks of course)! But just recently, one year after our “lockdown”, we face yet another wave of

In this day and age, technology plays an integral role for businesses attempting to reach their goals. While the dependence on technology varies for each company, the situation is simple: each business needs to ensure their IT system is functioning at its best. If you or your employees are competent with computers, you will have the know-how to complete standard IT-related tasks. This can include everything from managing updates to installing antivirus software. Yet if you wa

Let me just put it out there. IT and Telecommunications are the lifeblood of any company. If your systems aren’t working and your phones aren’t ringing in your new office then you can’t operate. It cannot be overstated that getting this aspect of your office move wrong (i.e. delays & downtime) can have dire operational and financial consequences for your business. And when it comes to commercial office fit-outs, planning is crucial, no matter where your office is located. Exp

Did you know that more and more of our clients are migrating from a pay-per-use or utilization based support service agreement to our managed service? This means that all their IT expenditure is wrapped up into one recurring monthly fee, giving your people the best tools to do their jobs and the business a predictable IT spend. It changes the relationship into one where we act in the capacity of a complete outsourced IT capability. But why Managed IT Services? Why pay a month

Smart Hands IT Support Service is becoming a more and more essential service that’s being offered by IT companies, especially now more than ever before! With borders restrictions and the need to quarantine for 2 weeks in Singapore before being allowed to go around, it is challenging and costly for businesses overseas who have local clients in Singapore who need technical help and support! So this is where Smart Hands comes into play! What is Smart Hands? Smart Hands is an on-

One of the biggest misconceptions about Voice over Internet Protocol (VoIP) is that many people believe that this phone system is only ideal for big businesses. However, in reality, VoIP has many features that small business owners can take advantage of! Now, before we move on to the benefits of VoIP, let me first answer the question of “What is VoIP?” for those of y’all who are not too sure what it is exactly. VoIP allows users to make and receive calls using a broadband int

How many of you have attended a potluck before? Well, I’m sure many of you reading this have indeed been to one before, where you are required to bring your own food to an event! And at this point, if you are wondering what a potluck is, I am sad to say that you have been living under a rock! So similarly, nowadays, workplaces are requiring employees to BYOD, or Bring-Your-Own-Device. What this means is that the technology trend nowadays is becoming like a potluck – where emp